Refund policy

Returns & Refund Policy

We hope you love your Arc Longevity products as much as we do. Because our gummies are a consumable wellness product, we’re unable to accept returns once an order has shipped - but we’ll always do our best to make things right if something isn’t perfect.

All Sales Are Final

For health and safety reasons, we cannot accept returns, exchanges, or opened product. Once an order has shipped, all sales are considered final.

Order Cancellations

If you need to cancel your order, please contact us at hello@arclongevity.co within 24 hours of placing it. Once processing begins or your order has shipped, we’re unable to make changes or issue a refund.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at hello@arclongevity.co within 7 days of delivery.
Include your order number and a clear photo of the issue, and our team will review your case. If approved, we’ll send a replacement or issue store credit.

Lost Packages

If your package is marked as “delivered” but you haven’t received it, please first check with neighbors or your local post office. If it still cannot be located, reach out to us at support@arclongevity.co (not .com) and we’ll assist with filing a claim.

Refund Exceptions

Refunds are only issued for orders that are canceled before shipment or for approved cases of damage, defect, or loss. Refunds are not provided for delays caused by carriers, incorrect addresses entered at checkout, or change-of-mind returns.

Questions?

Our small team is here to help. You can reach us anytime at support@arclongevity.co and we’ll respond as soon as possible.